Returns Policy

You can exchange or receive store credit for your purchase within 7 days of delivery date. No cash refunds or credit refunds.

NOTE: ONLY items that were not special ordered, custom(ized), damaged, or re-sized, engraved, or altered can be exchanged and may be subject to a restocking fee, this includes a 10% or $300 restocking fee on Bridal purchases. Any used or worn merchandise may not be exchanged after purchase. Please Note: The instructions below must be followed exactly in order for your return to be processed. If you have any questions about our return procedure, please contact us at (413) 731-5400.

 

How to Return Your Purchase to Us:

Return Conditions:

Your Credit Amount: Our quality control team will inspect the item upon arrival to determine if it is eligible for return. When the item is judged to be eligible, your credit amount will be promptly processed and applied to your exchange or store credit value. You will receive a credit in the amount of the item(s) purchase price minus shipping, handling, insurance charges and payment processing fees, this includes a 10% or $300 restocking fee on Bridal purchases.

We look forward to processing your request.
* We will not be responsible for loss or damage of return shipments.

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