Lorilil Jewelers Close

We value your privacy

On our website, we use services (including from third-party providers) that help us to improve our online presence. The following categories of cookies are used by us and can be managed in the cookie settings. We need your consent before being able to use these services. Alternatively, you may click to refuse to consent, or access more detailed information and change your preferences before consenting. Your preferences will apply to this website only. You can change your preferences at any time by clearing your browser history/cache or visiting our privacy policy page.

By authorizing third-party services, you allow the placement and the reading of cookies and the use of tracking technologies required to keep our website reliable and secure.

These cookies are required to run available services and to provide basic shopping functions. These cookies are exempt from consent according to the exceptions provided by the Article 82 of Data Protection Act.
These cookies provide a custom experience on our website.
These cookies allow us to measure visitors' traffic. They help allow us to understand which products and actions are more popular than others.

Review and set your consent preferences for each partner below. Some personal data is processed without your consent, but you have the right to object.

Rolex (Adobe Analytics and Content Square)

Privacy policy: https://www.rolex.com/legal-notices/cookies.html
Purposes (consent)
Legitimate interest Purpose(S)

Rolex Servicing Procedure
Servicing your Rolex

Rolex watch servicing procedure at Lorilil Jewelers

THE SERVICING PROCESS

Every Official Rolex Jeweler and Rolex affiliate is authorized to receive your Rolex watch for servicing. Upon receiving your watch, a member of staff notes any requests you may have. The watch is then sent to a watchmaker.

Assessment of the watch

Your watch is carefully examined by a watchmaker, who draws up an estimate of the work to be done. Once the estimate is approved, the servicing begins.

Servicing your Rolex

Preparation for servicing

The movement, still fitted with its dial and hands, is removed from the case – from which the bracelet has already been detached. The movement, case and bracelet will follow separate paths during servicing before being reassembled at the end of the process.

Preparation for servicing

Dismantling of the movement

The movement is entirely dismantled and all the parts are carefully examined. Those that no longer meet Rolex requirements are systematically replaced.

Dismantling of the movement

Cleaning of the components

Each component is cleaned in an ultrasonic bath to remove all traces of impurities.

Cleaning of the components

Assembly and lubrication of the movement

The cleaned components are dried, after which the movement is entirely reassembled and lubricated. The watchmaker makes the first adjustments to the precision of the movement according to the brand’s accuracy criteria.

Assembly and lubrication of the movement

Refinishing of the case and bracelet

The case is completely disassembled and the middle case, bezel, case back and bracelet are re-polished or satin-finished according to their original finish. These delicate operations require great care and dexterity.

Refinishing of the case and bracelet

Assembly of the case

After being cleaned and refinished, the case parts are reassembled and the seals replaced. The case is tested for waterproofness.

Assembly of the case

Casing of the movement

The movement – to which the dial and hands have been refitted – is put back into the case once the watchmaker has performed rigorous technical and aesthetic checks of all these elements.

Casing of the movement

Precision test

After casing the movement, the watchmaker measures its chronometric precision once again and makes any final adjustments necessary for it to meet Rolex requirements.

The case back is then screwed down, and your watch undergoes another Rolex-specific test lasting at least 24 hours to verify the performance of the movement over time.

Precision test

Waterproofness test

Your watch is pressure-tested in water to check that it is watertight, and thereafter the bracelet is refitted to the case.

Waterproofness test

Final control

Your timepiece is now ready for a final control in which the watchmaker ensures the watch is functioning perfectly and that its aesthetic appearance is impeccable.

Final control

Returning the watch

At the end of the service procedure, your watch is returned to you in a protective pouch and accompanied by an international two-year service guarantee covering replacement parts and labor.

Returning the watch

First-class service

Rolex is committed to offering you first-class after-sales service. Thanks to the exacting standards and expertise of our watchmakers, your Rolex watch can continue to perform its functions over time with outstanding reliability and exceptional beauty.

First-class service
Rolex Watchmaking
Rolex
Back to top